Frequently Asked Questions
Find answers to common questions about using the platform, managing your account, and technical support.
Getting Started & Usage
1. How do I use the platform?
You start by selecting material type, and entering laser parameters, then click Run Simulation.
11. Can I save my simulations?
Yes, all simulations can be saved in your personal dashboard.
12. Can I run multiple simulations?
Yes, depending on your subscription limits.
16. Can I share my simulation results?
Yes, you can share results via link or export files (depending on plan).
Account & Security
2. Do I need to create an account?
Yes, an account is required to save simulations and access advanced features.
18. How do I reset my password?
Use the “Forgot Password” option on the login page.
19. Can I delete my account?
Yes, account deletion can be requested from settings or support.
20. Is my data stored securely?
Yes, all data is encrypted and stored securely on cloud servers.
Subscriptions & Billing
3. Is the platform free to use?
A free version is available with limited features. Full access requires a subscription.
4. How do I choose a subscription plan?
You can choose a plan based on your needs:
- Basic (simple simulations)
- Advanced (higher accuracy + exports)
- Professional (full access + AI tools)
5. Can I change my subscription later?
Yes, you can upgrade or downgrade your plan anytime.
6. What happens if I choose the wrong plan?
You can request a plan modification from your account or contact support for assistance.
7. Can I get a refund if I made a mistake?
Refunds depend on the platform policy and the payment stage. Contact support for evaluation.
21. Can I cancel my subscription?
Yes, cancellation is possible anytime from your account settings.
Features & Downloads
8. Why can’t I access some features?
Some features are restricted to higher subscription plans.
9. Why can’t I download figures or results?
This may be due to:
- Free plan limitation
- Incomplete simulation
- Export not enabled in your subscription
10. How do I download simulation results?
After running a simulation, click the Export / Download button (available depending on your plan).
Technical Support & Troubleshooting
13. What should I do if the simulation fails?
Check your input parameters and ensure all required fields are filled correctly.
14. Do I need installation?
No installation is required. The platform runs directly in your browser.
15. Does it work on mobile devices?
Yes, the platform is fully responsive.
17. What browsers are supported?
The platform supports modern browsers like Chrome, Firefox, Edge, and Safari.
22. Who can I contact for help?
You can contact support via email or the help center inside the platform.
23. What should I do if I face a technical bug?
Report the issue in the support section with a description and screenshots if possible.